Knowledge base

Skynamo App (3)

Get all the information you need on how to use our Mobile Application

Android - How to (24)

• How to clear the download manager on Android
• How to clear the download manager - LENOVO TAB
• Login issue - "Oops!, something went wrong" (Android)

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iOS - How to (13)

• Invoice status on mobile
• Radar RFM Insights on iOS
• How to place an Orders and Quotes on iOS

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Common Issues (6)

• Resetting your Skynamo Academy password
• How to download a customers history/timeline information
• Date and time error

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Skynamo Web Interface (2)

Learn more about our web based app for office admin and managers. Definitions, training material, etc

How to... (81)

• Multi-currency – Adding additional currencies
• Adding a new Pricelist and editing in bulk
• Working with Promotion Groups on Insights

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Common Issues (3)

• How to create an account for the Skynamo Academy
• How to Clear Site Data
• An alternative for making announcements.

Reporting (2)

Info about how you can gain valuable business insights from the data Skynamo captures in the field

Setting Things Up (4)

• Testing if there is data available from Swagger UI
• Skynamo Reporting API and Power BI Connector
• How to get your access token from POSTMAN

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Self Help (1)

• Skynamo PowerBI Reporting Error: You are making too many requests. Please see the documentation for rate limitations

Resources (4)

New to Skynamo? Get all the information you need here + some tips and extra information on how to use our software

Getting Started (10)

• How to setup your instance
• Recommended Reports and how to set them up
• List of Recommended Devices for Skynamo Use

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New to Skynamo (3)

• Skynamo SLA's
• How to log a Support Ticket
• How to book Skynamo training

Info (6)

• Pricing in Skynamo
• What's the difference between Visit Tasks, Tasks and Visit Frequencies?
• What does the red clock on my time and attendance report mean?

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Tips (1)

• Seeing your Visits and Orders on a map, using your Customer Coverage Report

Integration (4)

This category explains the integration between Skynamo and third party software providers

General (9)

• How to Create a Skynamo API Key
• Integration Fees Explained
• Third Party Policy

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Integration Troubleshooting (6)

• Integration Troubleshooting
• Order Integration Failures | General
• Order Integration Failures | HB_ (Prospect) Customers

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System Requirements (2)

• Minimum Requirements for Skynamo On-premises Integration Tools
• Minimum Requirements for Skynamo Link

Access Requirements (3)

• Sage 200 Evolution - Access Requirements
• SAP Business One - Access Requirements
• Syspro - Access Requirements

mSeller Support (2)

All things mSeller and SOP software

mSeller (13)

• How to log a mSeller Support Ticket
• Bookmarks Feature on mSeller
• Locating and removing Bookmarks

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SOP (8)

• Managing rep customers/areas on SOP (repcodes)
• Changing reasons for holding orders in SOP
• Getting the latest ERP data onto the mSeller App

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Getting Started (3)

Let's get you started with Skynamo! We have a section for the Android users, the iOS users, as well as for the Administrators to teach you everything you need to know on getting started on Skynamo.

For Android users: (3)

• Installing/Updating Skynamo - Android
• How to set up your device and log into Skynamo for the first time - Android
• Setting up your password for the first time

For iOS users: (2)

• Installing/Updating Skynamo - iOS
• How to set up your device and log into Skynamo for the first time - iOS

For Administrators: (3)

• How to log into Skynamo for the first time - Web (Backend)
• Viewing your Dashboard
• Dashboard Click-throughs and Managing Columns

 Troubleshooting and FAQs (2)

Experiencing any issues or have any questions? The articles in this section will take you through the troubleshooting steps for common issues and provide answers for the frequently asked questions.

For Android users: (2)

• Logging your odometer start reading if the popup didn't show.
• Skynamo tracking explanation

For Administrators: (1)

• How to duplicate a form on your instance