Integration Troubleshooting

Modified on Wed, 17 Apr 2024 at 04:17 PM

This article outlines common integration issues and provides guidance on troubleshooting them.

For On-premise Integrations

1. Windows Task Scheduler Malfunction

Check the Windows Task Scheduler on the server where Skynamo's integration tools are installed. Ensure the 'Last Run Time' is recent on all Skynamo tasks to confirm the tasks trigger correctly. If the last run time is not recent, run the task manually and review all triggers and settings. Additionally, verify the 'Last Run Result' shows (0x0). You can also manually execute task actions via the command line, which may provide additional error messages.

Should error messages be unclear or absent, consult the Windows Event Viewer for further information.

2. Database Access Issues 

Identify which applications are listed in the Scheduled Tasks and execute them manually. For example, the Skynamo integration tool should be tested by selecting 'Run Exports' to ensure all necessary checkboxes are correctly marked.

3. Configuration Errors 

Each integration program relies on a configuration file—a text file storing integration settings. Regular maintenance of this file is essential, using a text editor such as Notepad.

For Cloud Integrations

1. Revoked Credentials 

For cloud ERPs like Xero, Sage Accounting or Acumatica, if access has been revoked, re-establish the integration connection by following the original configuration steps.

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