Integration Fees Explained

Skynamo Integration is a premium service that facilitates the integration of external data sources with the Skynamo App. Utilizing a range of technologies, the Skynamo Integration Team enables these services. Both once-off and recurring fees support various aspects of the integration process.

Once-off Fees:

1. Project Scoping and Planning: Before deploying the integration software, Skynamo prioritizes understanding your specific needs. We focus on identifying which of our predefined integration data points needs to be integrated and what configuration adjustments may be necessary to support the way you use your ERP. This process requires substantial time and expertise.
2. Implementation & Configuration: Each integration can be unique, involving configurations tailored to the specific needs of the client’s systems and business processes. Integration developers need to ensure that all components work seamlessly together, which is a specialized and often labour-intensive task.
3. Quality Assurance (QA): After the configuration phase, rigorous testing is required to ensure that the integration functions correctly across all scenarios. Ensuring that the integration meets all specifications and quality standards before going live is crucial to avoid operational disruptions.
4. Initial Support: After the integration goes live, initial support is often required to address any immediate issues that arise as users begin to interact with the new system. This support is crucial to ensure a smooth transition and to make any necessary adjustments based on real-world usage.

Recurring Fees:

Basic Integration:

1. Continuous Support and Maintenance: Integrations require regular monitoring and maintenance to ensure they continue to function correctly as external systems are updated or modified. Ongoing fees ensure that Skynamo can offer prompt technical support and address any issues that arise, minimizing downtime and maintaining system integrity.
2. Regular Updates and Upgrades: Software and platforms evolve, making it essential to keep integrations up-to-date with the latest versions. The fees charged by Skynamo allow for regular updates to scripts and software to maintain compatibility with these ERPs. It's important to note that these fees cover updates only and do not include the costs associated with changing or replacing ERP systems, as such changes involve significant additional work.
3. Hosting Costs: Integrations require dedicated servers or cloud services for hosting the necessary middleware and data. Ongoing fees help cover the costs associated with these hosting services, including data storage, bandwidth usage, and security measures.
4. Security: Ensuring the security of data being transferred between systems is paramount. Ongoing fees fund the continuous enhancement of security protocols, regular security audits, and compliance with data protection regulations to protect sensitive information from unauthorized access or breaches.
5. Performance Optimization: As the volume of data increases, integrations might need adjustments or optimizations to handle the increased load. Ongoing fees allow for regular performance reviews and necessary enhancements to ensure efficient operation.
6. Customization and Configuration Changes: Businesses often need to modify their integration settings to adapt to new business processes or operational changes. Ongoing fees provide access to technical expertise for customizing and reconfiguring integrations as required.

Advanced Integration:

1. Increased Complexity: Pushing data (usually orders, quotes & credit notes) from Skynamo back into an external system is inherently more complex than managing data flow in just one direction from an external system into Skynamo. This complexity requires more sophisticated software, additional configuration, and intricate error-handling protocols, all of which necessitate more development and maintenance efforts.
2. Near Real-Time Data Sync: When pushing time-sensitive data like orders from Skynamo into an external system, this needs to happen at near-real-time. This demands more robust and faster processing systems, which are more costly to implement and maintain.
3. Increased Monitoring and Support: With more complexity and critical operational reliance on the integration functioning correctly, there is a need for more intensive monitoring and dedicated support to quickly address any issues that might disrupt business processes.