Changing reasons for holding orders in SOP

Modified on Mon, 18 Mar 2024 at 04:17 PM

If you would like to change or update the reasons for orders being held in SOP and not showing on your ERP, you can use this article to assist you.

  1. To find the reasons that are already enabled and disabled, you can navigate to the view tab on SOP and select Order Hold Reasons

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  2. Once you have clicked on this, an additional window will appear with all possible reasons. Some will be ticked already and others not.

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  3. From here you can manage the hold reasons
  4. If there any changes made you can then click on OK to save the changes.

If you would like more info on each reason you can create a ticket by emailing support, or you can contact the support line.

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