Normally, clearing the download manager of android devices would help speed up the process of syncing images onto the mobile app of Skynamo as the syncing of images is on an entirely different sync protocol than the rest of Skynamo's database.
We recommend clearing the download manager only if it appears that the images sync protocol is paused/stuck.
Please follow the steps below on how to clear the download manager on Android:
- Open Settings
- Select Apps and then on the list :
3. Click on the icon at the end of the dotted line, as shown below:
4. Then click on "Show system apps" and switch it on. Alternatively, It may is also be called "Show system processes", depending on your device.
5. Now search for "Download Manager" on the list of apps and select it.
6. You will then be presented with the following page and then select "Storage"
7. Push on the "Clear Data" button as indicated again below in Red:
Then, finally, click on the "OK" button and close Settings.
If you cannot find the download manager using the steps above, please view the following article:
If you are experiencing any issues, please contact our support team by mailing us at support@skynamo.com.