How to log a mSeller Support Ticket

Modified on Mon, 18 Mar 2024 at 03:36 PM

We use a support ticketing system called Freshdesk.

Customers can log a ticket automatically by emailing msellesupport@skynamo.com or by calling the Skynamo Support Hotline on +44 203 150 0217 

Log a ticket *
Send an email to msellersupport@skynamo.com with the problem you are experiencing.

* How to log a ticket via email

  • Make your subject line relevant (ie. Company Name – Issue)
  • Log different tickets for different issues (In other words, report one issue per ticket.)
  • Give as much detail as possible, even if you feel it might be irrelevant.
  • Describe the steps to reproduce the error that you are experiencing.
  • Provide some form of evidence of the error. Suggestions are: Screenshots, or videos.

FAQ Page
Alternatively, you can have a look at our FAQ page. It is simple to use and most of our commonly encountered questions are all answered here:  https://support.skynamo.com

 

Please note: We deal with a large amount of support tickets every day and by following the steps above, you make the jobs of the support team easier and greatly improve the speed at which your ticket can be resolved.

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