Subscription management

Modified on Tue, 19 Mar at 3:31 PM

We have now made it easy to manage your Skynamo Subscription.

You can now:
  1. Add licenses
  2. Cancel subscription (remove auto-renew)
  3. Update billing contact
The subscription page can be accessed under the Settings menu and will only be visible to manager users and or other roles dependent on the permissions set.

Add new license
  • Select the Add License button

  • Add the number of licenses.

Cancel subscription (remove auto-renew)
Your subscription is set to automatically renew. Should you ever wish to cancel you can cancel from your profile.

To cancel your subscription and the auto-renew, select the cancel subscription button

Select continue, fill in the textbox, and check the box

Once you submit the cancelation, your status will change to ‘Active’ pending the end of your contract term. 
Should your circumstances change and you wish to auto-renew your subscription simply select the “Auto-renew” button and select the check box

Update billing contact
For any changes to the billing contact information, select the Update billing contact button

Insert the new details, populating both the name and email address fields. 
The update button is disabled until both fields are populated
The new contact person will be updated and an email will be sent to their email address.

For all these functions, an email will be auto-generated for all changes made and will be sent to the relevant contact.

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