Step 1 - Make sure location is on:
- Check if location is on for the device. Either by dragging down the taskbar or by going to Settings > Location > Turn on.
- Improve accuracy should be enabled to use Wi-Fi and Bluetooth: Settings -> Location -> Location services -> Switch Wi-Fi scanning and Bluetooth scanning on
Step 2 - Turn off your battery-saver/ power-saving mode:
Settings > Battery and device care > Battery > Switch power-saving mode/battery saver OFF
Step 3 – Check location permissions for Skynamo:
- Settings > Apps > Skynamo > Permissions > Location > Allow all the time
- Settings > Apps > Skynamo > Permissions > Physical Activity > Allowed
Step 4 – Turn off battery optimization for Skynamo:
Settings > Apps > Skynamo > Battery > Optimize battery usage > tap on "Apps not optimized" > switch to "All apps" > Find Skynamo and Maps and turn the option OFF:
OR
Settings -> Apps -> Skynamo -> Battery -> Unrestricted
Step 5 – Clear cache for Skynamo:
- Settings > Apps > Skynamo > Storage > “Clear cache”
Step 6: Turn on location permissions for maps:
Settings > Apps > Maps > Permissions > Location > Allow all the time
Settings > Apps > Maps > Permission > Physical activity > Allow
Step 7 – Clear data for Maps:
- Settings > Apps > Maps > Storage > “Clear data”
Step 8 - Turn off battery optimization for Maps:
Settings > Apps > Maps > Battery > Optimize battery usage > tap on "Apps not optimized" > switch to "All apps" > Find Skynamo and Maps and turn the option OFF:
OR
Settings -> Apps -> Maps -> Battery -> Unrestricted
Step 9 - Check that Google Maps/Maps and Skynamo are up to date:
Go to Google Play store and check if updates are available. For Play store, if it says Open/Uninstall it is up to date (i.e. no update option)
Step 10 - Update your software:
Settings > Software update > Download and install > Install update. If it says "Software is up to date" then you can skip this step.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article