GPS/Location – Set up and troubleshooting Android

Modified on Tue, 2 Jul at 10:05 AM

Step 1 - Make sure location is on:

Check if location is on for the device. Either by dragging down the taskbar or by going to Settings > Location > Turn on.
Improve accuracy should be enabled to use Wi-Fi and Bluetooth: Settings -> Location -> Location services -> Switch Wi-Fi scanning and Bluetooth scanning on

Step 2 - Turn off your battery-saver/ power-saving mode:

Settings > Battery and device care > Battery > Switch power-saving mode/battery saver OFF

Step 3 – Check location permissions for Skynamo:

Settings > Apps > Skynamo > Permissions > Location > Allow all the time
Settings > Apps > Skynamo > Permissions > Physical Activity > Allowed

Step 4 – Turn off battery optimization for Skynamo:

Settings > Apps > Skynamo > Battery > Optimize battery usage > tap on "Apps not optimized" > switch to "All apps" > Find Skynamo and Maps and turn the option OFF:

Settings -> Apps -> Skynamo -> Battery -> Unrestricted

Step 5 – Clear cache for Skynamo:

Settings > Apps > Skynamo > Storage > “Clear cache”

A screenshot of a phone

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Step 6: Turn on location permissions for maps:

Settings > Apps > Maps > Permissions > Location > Allow all the time

Settings > Apps > Maps > Permission > Physical activity > Allow

Step 7 – Clear data for Maps:

Settings > Apps > Maps > Storage > “Clear data”

Step 8 - Turn off battery optimization for Maps:

Settings > Apps > Maps > Battery > Optimize battery usage > tap on "Apps not optimized" > switch to "All apps" > Find Skynamo and Maps and turn the option OFF:

Settings -> Apps -> Maps -> Battery -> Unrestricted

Step 9 - Check that Google Maps/Maps and Skynamo are up to date:

Go to Google Play store and check if updates are available. For Play store, if it says Open/Uninstall it is up to date (i.e. no update option)

Step 10 - Update your software:

Settings > Software update > Download and install > Install update. If it says "Software is up to date" then you can skip this step.