Displaying Order Statuses with Productised Integrations

Modified on Fri, 10 May 2024 at 09:15 AM

Order Statuses are currently available to our customers making use of our Productised Integrations solution and allow for the status of quotes/orders/credit-requests to be displayed on Skynamo, making it easier for teams to know whether their interactions have been received by the ERP (Financial system) or if not, what the reason is for the failure. (Displaying of reasons still in development) 

 

Statuses will be visible on the Timelines (Main and Customer Timeline), within the quote/order/credit-request details, and also in the Order Listing report. The Status filter has also been added to the report.  

There will currently be 3 statuses: 

Logged: Indicating that the quote/order/credit-request has successfully been received by the ERP 

Failed: Indicating that the quote/order/credit-request has not been received by the ERP.  

N/A: Not Applicable will be shown if a customer does not make use of Order Statuses. (Only displayed on the Reports and not on the Timelines) 

 

A screenshot of a computer 
Description automatically generated 

 

 

As you can see on the screenshot of the Order listing report above, only the Orders that have failed to pull through to the ERP system has a colour-coded tag. This makes it easier to identify the exceptions and to jump in where possible action is required to get the order logged. 

If you have any further questions or need help setting this up, please reach out to us on support@skynamo.com or call us on 0861 345 345 

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