Check the Settings on your device:
Check your internet connection:
- Please ensure you have Wi-Fi connection or that your mobile data is turned on.
- Mobile Data (on) / Wi-Fi (on)
- If you are not in a Wi-Fi zone you can switch this off if you know you do have Mobile data
- Check that the Airplane mode is turned “off”
- Airplane Mode (off)
Please check that battery Low Power Mode is turned off:
Settings > Battery > Switch Low power mode OFF
![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/201014228666/original/1bNBjXviOt-9bXHN7c375nahpRr1JUD4lQ.png?1720171797)
Ensure your time settings are set to 24-hour time (not 12-hour time):
- Settings> General > Date and Time > 24-hour time
![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/201014228659/original/2otJYoaB6Jiv3bncdp5A1bS7Ab4sGEl5Bg.png?1720171795)
Ensure that your device's software is up to date:
Settings > General > Software update > Download and install (if an update is available):
![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/201014228654/original/BJ9vMM5RRoTlxbPFkcpRX9ZHlVtDPrvtiQ.png?1720171795)
Check that your device has sufficient storage space. You will need at least 2GB of available storage space:
Settings > General > IPad/iPhone storage > Ensure at least 2 GB of space is Available:
![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/201014228661/original/tj3N-J5niPQ_1YWq9QOOthfVPpkfwEJLfw.png?1720171796)
-If you do not have at least 2 GB of storage space available, please delete any unwanted apps, photos, videos, documents, etc. from the device until 2GB becomes available
Ensure background app refresh is switched on:
Settings > General > Background app refresh > Ensure that it is on and that it is switched on for Skynamo:
![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/201014228660/original/lA9OvZPo-yPjnOe7KzOLU85sT7izEkBhtw.png?1720171795)
Ensure Skynamo settings are correct:
-Settings > Skynamo > Location on Always
-Settings > Skynamo > Motion and Fitness ON
-Settings > Skynamo > Background app refresh ON
![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/201014228652/original/5HD5gSQlOnc4xlUV8VTtcn6T7-REgsox8w.png?1720171794)
Ensure that your location settings are correct:
In the left-hand view, go to Privacy and Security and make sure your Location Services has been switched on and that your Tracking has been enabled:
![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/201014228651/original/65hZDx8iTta0cTJp7uZyBjUhQZUWYiFDFg.png?1720171793)
![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/201014228650/original/gKPjLKCOiiXuLpLSXGwQZOsIZw1w2inhqw.png?1720171793)
In the left-hand view, click on Maps. Make sure your Location is enabled and that your Background App Refresh is on:
![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/201014228657/original/yR_ocf80HiZjfWMDA-Lp5PFWP5wcXfcDaw.png?1720171795)
Switch your iCloud backup off for Skynamo:
-Settings -> Your profile -> This iPad/iPhone -> iCloud backup -> This iPad/iPhone -> Untick Skynamo and Delete. Please make sure that the button next to Skynamo is grey
![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/201014228655/original/4pRmTkNsafllUgdJltWN_3513dv_cYN-1A.png?1720171795)
![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/201014228653/original/T13whK7rdB7xle3-zCZc_lIe7nDLbwUmMg.png?1720171795)
![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/201014228673/original/sHRIGa_FeBu-yKG75tIt76glYRPFVxeW6w.png?1720171800)
![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/201014228685/original/QmRzoPJd8zfmw0HPL_CXLgC4UpjNioKr6g.png?1720171802)
![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/201014228665/original/1efCUaKynN4m61nHKj32QoZLDKLc59Nzqw.png?1720171797)
VERY IMPORTANT: Once you have performed the above checks, please restart your device to ensure all changes are being implemented.
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