Fritz
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Latest activity by Fritz
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Fritz created an article,
Integration Troubleshooting
This article lists common causes of integration problems and what to check to overcome the issue. 1) Task Scheduler does not function properly Check that the Last Run Time was recent. If it's no...
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Fritz created an article,
Xero integration - How to Deactivate items on Skynamo
On Xero, there is an option that makes the item sellable. Once this box is unchecked, the product will be deactivated on Skynamo After unticking the box, click the green save button at the bottom ...
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Fritz created an article,
How to fix your Customer Filters not working
You will need to go through the below process if you realise that no changes occur on your Customers page when trying to use your Filters, ie. nothing happens when applying a filter. These are the ...
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Fritz created an article,
QuickBooks Desktop order failures - BeginSession method has not been called or did not succeed
This particular error happens when Skynamo QuickBooks app fails to connect to QuickBooks. As the error is temporary, another attempt to resubmit the order will be made on the next cycle. To reso...
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Fritz created an article,
Order integration failures
Introduction Not all orders created on Skynamo will successfully push into the ERP (or financial) systems. These failures can be due to temporary connection failures, faulty data, or for other rea...
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Fritz created an article,
Order integration failures at HB_ customers
Introduction Not all orders created on Skynamo will successfully push into the ERP (or financial) systems. One of the most common failure points is HB_ customers. What is an HB_ customer? Skyna...
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Fritz commented,
Integration notes: When resending an order and integration exists, it also attempts to push the order via integration again. This is useful for the case that the order failed due to a restriction ...
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Fritz created an article,
Xero user assignments using a Tracking field
When using Xero accounting, together with Skynamo, the user assignments can either be managed on Xero using a Tracking field or on Skynamo outside of the integration implementation. The default be...
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Fritz created an article,
How to update User assignments for integration:
When integrating with Skynamo, the user to customer assignments are done by mapping the integration user code to the Skynamo user and code as below: This allowed the user assignments to be e...
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Fritz commented,
Note also that Skynamo can create Customers & Products in Xero when an order fails to import into Xero.
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