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Ryan Deacon

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Latest activity by Ryan Deacon
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    Ryan Deacon created an article,

    Logging in on the mSeller app for the first time (iPhone)

    After successfully following the steps in the article Installing the mSeller App for the first time (iPhone), we need to log in using the credentials provided.    Navigate out of the App Store and ...

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    Ryan Deacon created an article,

    Installing the mSeller App for the first time (iPhone)

    This a quick guide to installing the mSeller app on your iPhone for the first time. It is important to follow the steps in the order given below 1. Navigate to the App store on your device.      2...

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    Ryan Deacon created an article,

    How to log a mSeller Support Ticket

    We use a support ticketing system called Zendesk. Customers can log a ticket automatically by emailing msellesupport@skynamo.com or by calling the Skynamo Support Hotline on +44 203 150 0217  Log a...

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    Ryan Deacon created an article,

    Locating and removing Bookmarks

    This is a quick guide to help remove bookmarks that were set up for certain products at a customer If you need help setting up Bookmarks use this link: Bookmarks Feature on mSeller If a red bookmar...

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    Ryan Deacon created an article,

    Converting a quote to an order on mSeller

    After creating a quote, you can use this article to help you convert a specific quote into an order.  To start off, navigate to the quote you would like to convert. You can do this by navigating to...

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    Ryan Deacon created an article,

    Bookmarks Feature on mSeller

    This article will help you set up bookmarks for certain products and thus will help you speed up your orders process for customers. If you need help removing bookmarks you can use this link: Locati...

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    Ryan Deacon created an article,

    How to log a call using the mSeller app

    The mSeller app doesn't only do orders but can log calls as well.  The below steps can be used to log a call at a customer. 1. To start off, navigate to the Customers tab on the applicaition. 2. O...

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    Ryan Deacon created an article,

    Managing rep customers/areas on SOP (repcodes)

    Through the SOP software you are able to manage which customers can and can't be seen on the mSeller app. If you need a field user to see an additional area, or be assigned to manage customers with...

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    Ryan Deacon created an article,

    Changing reasons for holding orders in SOP

    If you would like to change or update the reasons for orders being held in SOP and not showing on your ERP, you can use this article to assist you. To find the reasons that are already enabled and...

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    Ryan Deacon created an article,

    How to get orders for new customers from SOP to your ERP

    When orders are placed for customers not currently in your ERP, they will reside in SOP. This is because their account details will not match any data pulled through from the ERP.   There are three...