What's the community?

Sam Clarke

The Help Center community consists of questions and answers organized by topic. Questions can include ideas, tips, feature requests, or any other useful content contributed by end-users. Answers are replies to questions. Answers can include observations, clarifications, praise, or any other response that's part of a typical community discussion.

We created a few common topics as placeholder content to help you get started. You can delete the topics and add your own. To learn how, see "Managing community content" at https://support.zendesk.com/entries/24279711.


1 comment

  • Comment author
    Wynand Ruhle

    I feel the following is also applicable: The difference between a forum and a community ->

    Typical Forum setup:

    Listening to customer feedback is an important step in understanding their needs. But the comments and questions received via email, chat, and phone support are only part of the conversation. The truth is, the conversations you have with customers are few when compared to the conversations they have with each other.

    Over social media, online reviews sites, and feedback forums, consumers are increasingly having conversations about products, brands, and services—discussing what works and what doesn’t. Why not harness that engagement by fostering conversations within a customized community forum for your brand?

    And a Zendesk Community:

    Better content navigation
    Users can filter posts by post status (planned, not planned, completed, or answered), sort comments by date and votes, and view posts across all topics.

    More intuitive content creation
    When a user begins a post, Community automatically scans existing content for similar posts. If posts exist that address the user’s issue, Community will supply a list of these posts to the user—cutting down on duplicate content and making it easy for users to find a solution. While writing a post, Community members can also easily format content and comments with a built-in WYSIWYG formatting editor.

    Better community engagement
    Users can stay up-to-date on community news by following “new posts” or “new posts & comments” to receive email alerts whenever there is a post update.

    Advanced community management
    Community managers have a lot on their plates. We are making it easier to:

    • Set a status on any post
    • Edit posts or mark as spam
    • Feature or pin posts to the top of the discussion
    • Close comments on posts
    • Create tickets from posts or comments

    Community provide a wonderful opportunity to increase customer engagement, collect user insight, and increase brand reach. To get the most out of your Community, use it to:

    Extend the brand experience

    Think of your community as a clubhouses for customers. A place where they can learn and converse about your product–all while strengthening their connection to your brand. It should be inviting, useful, and a fun place to be an active member.




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