Subscription management

  • Updated

We have now made it easy to manage your Skynamo Subscription,

You can now:

  1. Add licenses
  2. Cancel subscription (remove auto-renew)
  3. Update billing contact

The subscription page can be accessed under the Settings menu and will only be visible to manager users and or other roles dependent on the permissions set.

Settings.png

Add new license

  • Select the Add license button

Add_license.png

  • Add the number of licenses.

Add_number_of_licenses.png

Validate_license.png

Confirm_and_check_box_-_lincense.png

Cancel subscription (remove auto-renew)

Your subscription is set to automatically renew however notice will be sent 90 days before your contract end day. Once you receive your notice and wish to cancel you can now cancel from your profile.

Cancel_sub.png

To cancel your subscription and the auto-renew, select the cancel subscription button

cancel_button.png

Select continue, fill in the textbox, and check the box

cancel_continue.png

Checkbox_and_confirm.png

cancel_confirmation.png

Once you submit the cancelation, your status will change to ‘Active’ pending the end of your contract term. 

Should your circumstances change and you wish to auto-renew your subscription simply select the “Auto-renew” button and select the check box

Auto_renew.png

Auto_renew_confirm.png

Update billing contact

For any changes to the billing contact information, select the Update billing contact button

billing_update.png

Insert the new details, populating both the name and email address fields. 

Update button is disabled until both fields populated

fill_in_details.png

The new contact person will be updated and an email will be sent to their email address.

contact_updated.png

For all these functions, an email will be auto-generated for all changes made and will be sent to the relevant contact.

If you are experiencing any issues, please contact our support team by mailing us at support@skynamo.com.

 

Contact numbers:

SA: +27 861 345 345

USA: +1 917 242 3582

UK: +44 203 150 0217

 

 

 

Was this article helpful?

0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.