Step1 – Make sure location is on.

• Check if location is on for the device. Either by dragging down the task bar or by going to Settings > Location > Turn on.
• Locating method should also be set on High accuracy.
• Improve accuracy should be enabled to use Wi-Fi and Bluetooth.

Step 2 – Check location permission for Skynamo and Maps.

• Settings > Apps > Skynamo > Permissions > Location > Allow all the time
• Settings > Apps > Maps > Permissions > Location > Allow all the time

Step 3 - Check that Google Maps/Maps and Skynamo is up to date.

Go to Google Playstore and check if updates are available. For Playstore, if it says Open/Uninstall it is up to date (i.e. no update option).

Step 4 – Turn off battery optimization for Skynamo.

(To turn off battery optimization for Lenovo, click here)

Settings > "Apps" or "Apps & notifications" > Scroll to Skynamo > Battery > Optimize battery usage > tap on "Apps not optimized" > tap on "All apps" > Find Skynamo and Maps and turn the option OFF:

Step 5 – Clear cache for Skynamo.

Settings > Apps > Skynamo > Storage > “Clear cache”

Step 6 – Clear data for Maps.

Settings > Apps > Maps > Storage > “Clear data”

Step 7 - Turn off your battery-saver/ power-saving mode

Settings -> Battery and device care -> Battery -> Switch power-saving mode/battery saver OFF

Step 8 – Turn on WIFI

Since Maps uses GPS, WIFI and cell towers to find and track a devices location, leaving WIFI turned on while travelling may improve accuracy for GPS location.

If none of these steps work, then please contact Support on:

SA - +27 861 345 345

UK – +44 203 150 0217

USA - +1 917 242 3582

email support@skynamo.com

Also, please see attached documentation which explains exactly how GPS tracking works and why GPS teleportation occurs within Skynamo.

• GPS location and tracking issues (1).docx50 KB