The SOP software manages which customers can and can't be seen on the mSeller app. If you need a field user to see an additional area or be assigned to manage customers with another field user, you can do this by making a few changes on the SOP software.
Start off by going to Tools on the SOP software.
Select the option Edit Reps
A list of all your mobile users will appear in a new window.
Navigate to the user you would like to edit and click on the edit button.
A new window will appear. The details page will show you the user's name and few other things. You need to navigate to the Coverage tab.
From here you can then simply add and remove the areas/repcodes that should be assigned and not be assigned.
You can simply tick and untick the users. PS: There is an All option at the top of the Window. The user ID is also zero.
Once all changes have been completed. You can click on the OK button. You would need to export this new info to mSeller app.
You can do this by navigating to Tools
Select Synchronise then Handhelds then lastly Export Handheld Updates
SOP will do the updates and send the info to the mSeller server.
The mSeller user can then download all the updates and see the new customers base or will have removed those that should not be seen