If you would like to change or update the reasons for orders being held in SOP and not showing on your ERP you can use this article to help with this.
- To find the reasons that are already enabled and disabled you can navigate to view on SOP and select Order Hold Reasons
- Once you have click on this an additional window will appear with all reasons, with some being ticked already and others not
- From here you can manage the held reasons
- If there any changes made you can then click on OK to save the changes.
If you would like more info on each reason you can create a ticket by emailing support or you can contact the support line