After successfully following the steps on the article, https://fieldoffice.zendesk.com/knowledge/articles/360019024038/en-us?brand_id=171202, we need to log in using the given credentials.
Navigate out of the App Store and go to Settings on your iPad.
Once you are there scroll all the way down to mSeller
You can then copy your username, password, and license key that would either be on email from Support or supplied by your manager and paste it in the fields
Below is an example of how a reply from Support would look
You can navigate out of the settings and open the mSeller app.
You will receive the following message.
You can click on the dismiss button. This is normal as your device has been blocked.
You can then either contact support at (0027) 861 345 345, create a new ticket, or reply to the email that you have open with them. Support needs to unblock the account.
Once this has been done, you can re-open the app and you should be logged in automatically.
The next step would be to allow the notifications. This will happen when the prompt appears.
From here you can press on the 'Update' icon to allow the mSeller app to download all items from the mSeller server. This includes customers, products, and images.
You should receive a message once the app has downloaded all the items successfully.