Please only action this if instructed by Support, and at the end of the day, after your last visit has been completed and your Skynamo app manually synchronized.
Please see below articles which will assist you with the entire process, from start to finish:
Step 1: Manually sync your app a couple of times to ensure that all the latest info is on our Servers.
As indicated below in RED, kindly select the sync button [circle with the white arrows]
Step 2: Send a debug email from Skynamo [this is essentially a backup of your entire app, should something go wrong somewhere]:
How to send a Debug email - Android
Step 3: Once the debug email has been sent successfully, the next step would be the uninstall / reinstall of Skynamo
Uninstalling / Reinstalling Skynamo - Android
Step 4: Accept all the privacy agreements which pop up, once you open Skynamo and log in with your credentials.
Should your credentials fail to log into Skynamo, kindly use the password reset link below.
Company name: XXXXXXXXXXX
Company Url: XXXXXXXXXXXXXXX
Account managers press here for more info on how to resend password reset links
Account managers press here for more info on how to add users
Press here for more info on how to reset your own password
Have a great day!