We know using a new technology might be a bit overwhelming, so we’ve put together some points to help you get started! We have broken up what you need to know and do into three simple steps:
2) Setting Things Up
3) Getting Help
Step 1: Training
We have found that a solid training foundation really maximises the benefit you can get from Skynamo! We have two options available for training:
1) Facilitated Training
For live training with one of our training consultants in the form of a webinar (usually over Zoom), please book on the following link: https://bookwhen.com/skynamoacademy
2) Online Training
For access to our self-learning portal (The Skynamo Academy), simply request access from firstname.lastname@example.org, we'll send you your Learning Centre credentials. On this portal, you will find pre-recorded videos about the basics of Skynamo.
You can also create your own profile, by going to https://academy.skynamo.com/login/. Underneath the login area, you can choose the option to create your own account:
You can also use this link to login, if you already have your credentials.
(Please note, your Skynamo academy credentials are not necessarily the same as your credentials for the Skynamo App.)
Step 2: Setting Things Up
Skynamo is a comprehensive solution, so there are a few technical nuances with imports. All import templates can be found here.
We suggest taking the following steps to make things work just right:
1) Configure your Instance
2) Adding Users
3) Importing your data
For importing all your other data, here are some useful links:
4) Set up Reports
Skynamo has a lot of basic reporting that provides powerful insights into your business! So, click here for a list of recommended reports, and how to set them up!
Step 3 Getting Help
Below are a few FAQs, but if you are stuck on a particular problem, please feel free to browse this Help Centre, or contact our friendly support team by clicking on the "submit a request" button in the top right-hand corner of the page*.
We hope you enjoy Skynamo and get to love it as much as we do!
1) What are Skynamo Compliant Devices?
Please ensure that the device you use for Skynamo meets our minimum requirements:
2) Where is the best place to find useful Skynamo info?
Right here! If you want to learn more about the app, have any questions or are experiencing any issues - you can search through our online library here.
3) When will you be billed?
Please note that invoicing will commence on our next month’s billing cycle.
*To help us assist you more effectively, see this article prior to sending Support requests: