Let me start this journey with some examples of what is experienced out in the field:
You will notice the 0 Km traveled in the screenshot above, after in fact, the rep has traveled a distance between 2 clients already.
Or, if you look in the screenshot above, some distance traveled but only part of the route is calculated.
This phenomenon occurs when the Huawei device goes into a power savings plan, more specifically, only certain apps are allowed access to run after the screen is turned off.
Here follows a brief guide on correcting / solving the situation:
On the main Home screen of your Huawei device:
Select the Settings icon:
Now look for the Power Saving section:
Now look for the Details Heading at the top of the screen and select it:
There will be a section labelled: "Keep running after screen off":
You may notice that Honeybee and Maps are currently not allowed access to run after the screen turns off, this needs to be corrected by enabling the switch option next to the relevant app, eg:
And the end result is as follows:
This concludes our tutorial for today.
Thank you for your time and patience.
Please do not hesitate to contact us should you require further assistance in this above mentioned procedure.
Published by Wynand Ruhle and Henrico Laing