Syncing is the process whereby Skynamo keeps its databases updated. This requires a working internet connection between mobile devices and our Skynamo servers (i.e. between Skynamo Field and Skynamo Insights.
The process is depicted in the image below:
Your database is stored on the Skynamo Web interface (Users, Customers, Products, Stock Levels, price Lists, Forms etc.).
This is the central "hub", which collects and organises all of your data.
The mobile devices (Skynamo Field users) then each receives a subset of the database, based upon customer assignments to users.
If the mobile device has a working internet connection, it checks our servers for any changes every five minutes.
When all the changes of the mobile device has been sent up to Skynamo's web interface and all changes on there has been sent to the device successfully, then the two are "in sync".