How to do a data drop on Android

  • Updated

Sometimes Skynamo is unable to sync due to there being a data conflict (i.e. from a merged customer). In these situations, we recommend to do a data drop, and to start a fresh sync. We recommend doing this at the end of the day, so that it’s ready for work again the next day! The steps are as follows:

1) Ensure there's no more work to be done this evening and you have a good internet connection on your device.

2) Ensure you are fully in sync (click the sync button), it should stop spinning and not have a red exclamation mark:

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3) Send us a debug mail by clicking on Settings (3 lines in the top right-hand corner of the main Skynamo dashboard)

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*Click on "About"

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*Click on Debug --> SEND DEBUG EMAIL

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* Select Gmail (or the mail account set-up on your device)

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*Type "Backup" into the subject line, and send to support@skynamo.com & ensure there is a .zip file attachment

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4) You are now ready to drop data. Please access your device's settings page

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5) Select Application Manager/Applications/Apps, scroll down and select Skynamo:

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6) Select "Storage", then select "CLEAR DATA"

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7) Go back to Skynamo, and log in with your credentials.

8) Leave the device to complete a sync.

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