Syncing Issues - Android

One of Skynamo’s greatest strengths is our ability to function fully when there is no internet connectivity.

All data is stored locally on the device until an internet connection is restored and the data can be sent up to Skynamo's cloud servers.

Skynamo can function without internet activity, however, if the app is without connectivity for more than 2 hours, one of two error messages might appear:

This does not mean Skynamo is “broken” in any way!

All interactions and visits can still be successfully completed, the data is just stored on the device and uploaded to the server at a later stage.

If you have received an error message as above, please perform the following troubleshooting checks.

• Check that the flight mode is turned “off”
  • Settings > Connections/Connectivity > Flight Mode (off)
• Please ensure you have a Wi-Fi connection or that your mobile data is turned on.
  • Settings > Connections/Connectivity > Mobile Data (on) / Wi-Fi (on)
• To refresh your data settings, turn your data off and on again
  • Settings > Connections/Connectivity > Mobile data/ Wi-Fi
• Check that you are connected to the internet by trying to “Google” a word e.g., "Weather"  
  • If the “Google” page does not load or gives the ‘no internet connection’ message, check your device data balance.

Skynamo relies on many services and functions on your device and to work optimally it must not be restricted.

#1: Make sure your Skynamo app is up to date:

- Go to your Google Play Store > Search for Skynamo > Click on Skynamo > Click on the green Update button if there is one:

If it simply says "Open", then your Skynamo app is up to date

#2: Check that your battery saver/power-saving mode is turned OFF:

-Settings > Battery and Device Care/ Device Maintenance > Battery > Power saver (OFF)

(Oppo devices)

-Settings > Battery > More Settings > Optimise battery use > Skynamo > Don't Optimize

#3: The app needs a minimum of 2GB to save data on your device. Check your available storage space and delete apps and files until you have more than 2GB of free storage on your device:

- Settings > Battery and Device Care/ Device Maintenance > Storage > Available space > Ensure that you have at least 2 GB of space available

(Oppo devices)

- Settings > About devices > Storage > Ensure that you have at least 2 GB of space available

#4: Ensure battery optimization for Skynamo is turned OFF:

-Settings > Apps/Application Manager > Skynamo > Battery > Optimize battery usage > All apps > Skynamo > Not Optimized:

OR

-Settings > Apps/Application Manager > Skynamo > Battery > Unrestricted:

(Oppo devices)

- Settings > Apps > App Management > Skynamo > Battery Usage > ensure that Allow background activity is enabled

To see how to switch OFF battery optimization for Lenovo, click here. 

#5: Clear your cache for Skynamo:

- Settings  > Apps/Application Manager > Skynamo > Storage > Clear cache

#6: Ensure that your device's software is up to date:

-Settings > Software Update > Download and install > Install the update if one is available

Once you have performed the above checks, please restart your device to ensure all changes are being implemented.

If none of these steps work to get you in sync (so that the sync button stops “spinning” and that it does not show a red exclamation mark anymore), then please contact Support on: 0861 345 345 or email support@skynamo.com