How to reset my password from the Web Interface and the Field App

Via Insights

Click on the "Forgot your username / password?" link as indicated below in red:

Type in your registered email address and click on "SUBMIT"

Follow the link that was sent to your e-mail to reset your password for Skynamo Insights.

Via Field App

On mobile devices, once you have opened the Skynamo app - you may be presented, from time to time, with the below screen:

Your Username should be present already

Just before selecting the "Forgot password/username" link, please input your company name into the relevant field as can be seen below and also be aware that the company name will always be lowercase as one complete word:

Now select the link labelled "Forgot password/username" and you will be presented with a website requesting your email address to reset your password. Please input your company email address and "Submit" the request.

You will receive an email similar to the one below:

Click on the "here" hyperlink and it will open another website allowing you to choose a password of your choice, as can be seen below:

Submit the password reset request and you are good to go!