How to reset my password from the Web Interface and the Field App

This article contains the two different ways to reset your password for Skynamo.

Firstly the method via Insights (the Web Interface), and the secondly via the mobile-app.

Via Insights (Web Interface) 

Click on the "Forgot your username / password?" link as indicated below in red:

Type in your registered e-mail address and click on "Submit"

Follow the link that was sent to your e-mail to reset your password for Skynamo Insights.

The e-mail will look similar to the screenshot below: 

Via Field App

On mobile devices, once you have opened the Skynamo app - you may be presented, from time to time, with the below screen:

Your Username should be present already

Just before selecting the "Forgot password/username" link, please input your company name into the relevant field as can be seen below and also be aware that the company name will always be lowercase as one complete word:

Now select the link labelled "Forgot password/username" and you will be presented with a website requesting your email address to reset your password. Please input your company email address and "Submit" the request.

You will receive an email similar to the one below:

Click on the blue "Reset password" button and it will open another website allowing you to choose a password of your choice, as can be seen below:

Submit the password reset request and you are good to go!

Close the current website and navigate back to the Skynamo app to login with your new password.