Syncing issues - iOS

When the application is not syncing it will display the number of items to still sync. To manually sync: Tap on “Synchronize now”

Please perform the following troubleshooting checks.

• Please ensure you have Wi-Fi connection or that your mobile data is turned on.
  • Mobile Data (on) / Wi-Fi (on)
  • If you are not in a Wi-Fi zone you can switch this off if you know you do have Mobile data
• Check that the Airplane mode is turned “off”
  • Airplane Mode (off)

Check the Settings on your device:

#1: Please check that battery Low Power Mode is turned off:

Settings > Battery > Switch Low power mode OFF

#2: Ensure your time settings are set to 24-hour time (not 12-hour time):

• Settings> General > Date and Time > 24-hour time
• Ensure the "Set Automatically" is switched OFF

#3: Ensure that your device's software is up to date:

Settings > General > Software update > Download and install (if an update is available):

#4: Check that your device has sufficient storage space. You will need at least 2GB of available storage space:

Settings > General > IPad/iPhone storage > Ensure at least 2 GB of space is Available:

-If you do not have at least 2 GB of storage space  available, please delete any unwanted apps, photos, videos, documents, etc. from the device until 2GB becomes available

#5: Ensure background app refresh is switched on:

Settings > General > Background app refresh > Ensure that it is on and that it is switched on for Skynamo:

#6: Ensure Skynamo settings are correct:

-Settings > Skynamo > Location on Always

-Settings > Skynamo > Motion and Fitness ON

-Settings > Skynamo > Background app refresh ON

VERY IMPORTANT: Once you have performed the above checks, please restart your device to ensure all changes are being implemented.

To watch a quick demo, click the link below:

https://academy.skynamo.com/mod/resource/view.php?id=820&forceview=1

If none of these steps work to get you in sync then please contact Support on:

SA - +27 861 345 345

UK – +44 203 150 0217

USA - +1 917 242 3582

email support@skynamo.com