We use a support ticketing system called Zendesk.
Customers can log a ticket automatically by emailing firstname.lastname@example.org or by calling the Honeybee Hotline on 0861 345 345
It is simple to use and most of our commonly encountered questions are all answered here: https://support.skynamo.com
Log a ticket *
Send an email to email@example.com with the problem you are experiencing.
Contact us on 0861 345 345 if you would like to talk to one of our friendly support team members.
* How to log a ticket via email
Make your subject line relevant (ie. Company Name – Issue)
Log different tickets for different issues (In other words, report one issue per ticket.)
Give as much detail as possible, even if you feel it might be irrelevant.
Describe the steps to reproduce the error that you are experiencing.
Provide some form of evidence of the error. Suggestions are: debug logs, screenshots or videos.
Please note: We deal with a large amount of support tickets every day and by following the steps above, you make the jobs of the support team easier and greatly improve the speed at which your ticket can be resolved.