How to log a Support Ticket

We use a support ticketing system called Zendesk.

Customers can log a ticket automatically by emailing support@skynamo.com or by calling the Skynamo Hotline on 0861 345 345

FAQ Page
It is simple to use and most of our commonly encountered questions are all answered here:  https://support.skynamo.com

Log a ticket *
Send an email to support@skynamo.com with the problem you are experiencing.

Call us
Contact us on 0861 345 345 if you would like to talk to one of our friendly support team members.

* How to log a ticket via email

Make your subject line relevant (ie. Company Name – Issue)

Log different tickets for different issues (In other words, report one issue per ticket.)

Give as much detail as possible, even if you feel it might be irrelevant.

Describe the steps to reproduce the error that you are experiencing.

Provide some form of evidence of the error. Suggestions are: debug logs, screenshots or videos.

Please note: We deal with a large amount of support tickets every day and by following the steps above, you make the jobs of the support team easier and greatly improve the speed at which your ticket can be resolved.