When downloading reports, the default download option is set to PDF. You can follow these next steps to download a report in a different file format. I am going to use a Daily Call Report as an example but the process is the same for other reports.
First open the report you would like to view or save in a different format. Apply your usual filters and options as per usual:
Once you have the details you want to download select the format option on the export bar:
From the dropdown choose the option you would like to use:
Click on either of the save options to either download or view the report in the chosen file format: