There can be many reasons you might need to resend an order, quote or credit request. All 3 are done in the same way, I am going to use resending an order as an example.
First navigate to your Reports tab:
Search for order, quote or credit note listing. Here I will select the Order listing:
At the order listing search using the reference number, or filter by date and user to find the order you are looking for:
The search results will list the products individually listed in the order. Click on any one of the products to open the full order:
Once you have the full order open click on the resend e-mail block. This will send the e-mail to the recipients who were previously added to the order:
Once the email has been sent you will see the following notification:
Comments
1 comment
Integration notes: When resending an order and integration exists, it also attempts to push the order via integration again. This is useful for the case that the order failed due to a restriction that is now been lifted.
Please sign in to leave a comment.